A quality problem: overwhelming demand. A non-quality solution: not being able to meet said demand. A PR-upside: lots of buzz being generated. A PR downside: lots of buzz being generated… A founder rolling in his grave: indeed, mostly likely, that’s probably so (if possible). A company that’s far from perfect: Apple.
Clearly, the OS5 upgrade is a mixed-smash in and as far as (at least) interest… whilst downloading it is presently another case (due to numerous issues being reported regarding long delays; bricked phones, error messages, etc.)
(Source) Reuters: http://goo.gl/7YkA1